Frequently Asked Questions


What is a PocketPetPouch subscription?

A Pocket Pet Pouch Subscription is a monthly delivery of our PocketPetPouch and the best toys and treats for your hedgehog! We design and manufacture our own PocketPetPouch in our sewing studio.

What is inside each PocketPetPouch Subscription Box?

We send 1 PocketPetPouch and three treats or toys in each box. 

What is a PocketPetPouch?

A PocketPetPouch is a pouch designed for your hedgie to snuggle, sleep, or play in. 

Each pouch is 9 Inches long and 7 Inches wide. 

It has a Cotton fabric Shell and Anti-Pill Fleece/Poly fabric Lining. 

The PocketPetPouch is first strait-stitched together by a poly/cotton thread and then re-sewn with an over-lock machine that binds the pieces together with 4 interlocked poly/cotton threads.

What are the PocketPetPouch care instructions?

The PocketPetPouch can be machine washed in cool water and tumble dried on low.

If you decide to “hang to dry”, we recommend turning the lining out to speed up drying time.

How long should my PocketPetPouch Last?

It really depends on daily wear and tear but one PocketPetPouch should last about 3-4 washes.

Will the PocketPetPouch Subscription be suitable for my hedgie?

We recommend our Subscription for all hedgies. If you or your hedgie are unsatisfied- we offer a return policy.

Are the products inside the PocketPetPouch safe for my hedgie?

We do extensive research on all products and our own two hedgehogs- Lola & Twiggy have the final huff of all products. We still must insist that any products should only be exposed to your own pet under supervision. 

How much does Shipping cost?

We ship for free within the USA! 

When is my order shipped?

All orders made prior to the first of each month will be shipped on the 4th (business day) of each month.

How can I track my shipment?

You will receive tracking information via email at the time of shipment! You can also track your shipments in the “my account” area!

What is your Cancellation policy?

You can cancel anytime prior to shipment by contacting us through

Un-opened boxes will be fully refunded after returned to our facility.

What currency am I billed in?

All prices are US Dollars

How does the 14-day Pocket Pet Pouch Guarantee work?

If your shipment arrives and if any items are damaged, we will replace them after you provide us with a picture for proof. Pouches must be returned before we send out a replacement. Please contact us at for a pre-paid/free return label.

I want you to present one of my products in your Subscription box, how do I apply?

Email us at and we will send you an application.