Frequently Asked Questions

  

What is a PocketPetPouch Subscription?

A Pocket Pet Pouch Subscription is a monthly delivery of our PocketPetPouch and the best toys and treats for your hedgehog! We design and manufacture our own PocketPetPouch in our sewing studio. PocketPetPouch is an ongoing subscription service, much like a magazine subscription. As such, we do not have the option of purchasing just one box - when you sign up as a PocketPetPouch member, you agree to the setup of a recurring payment profile, which is set to deduct future membership fees on the 11th of the month (+/- 3 days) for that month's box without you having to manually do anything. This will continue unless you decide to pause or cancel. If you cancel during the billing period, the standard process will mean you will get the next box, with cancellation occurring after that.

 

What is inside each PocketPetPouch Subscription Box?

We send 1 PocketPetPouch and three treats or toys in each box. 


What is a PocketPetPouch?

  • A PocketPetPouch is a pouch designed for your hedgie to snuggle, sleep, or play in. 
  • Each PocketPetPouch is 13 Inches long and 10 Inches wide. 
  • It has a Cotton fabric Shell and Anti-Pill Fleece/Poly fabric Lining. 
  • The PocketPetPouch is first strait-stitched together by a poly/cotton thread and then re-sewn with an over-lock machine that binds the pieces together with 4 interlocked poly/cotton threads.


What are the PocketPetPouch care instructions?

The PocketPetPouch can be machine washed in cool water and tumble dried on low. If you decide to “hang to dry”, we recommend turning the lining out to speed up drying time.


How long should my PocketPetPouch Last?

It really depends on daily wear and tear but one PocketPetPouch should last about 3-4 washes.


Will the PocketPetPouch Subscription be suitable for my hedgie?

We recommend our Subscription for all hedgies. If you or your hedgie are unsatisfied- we offer a return policy.


Are the products inside the PocketPetPouch safe for my hedgie?

We do extensive research on all products and our own two hedgehogs- Lola & Twiggy have the final huff of all products. We still must insist that any products should only be exposed to your own pet under supervision. 


How much does Shipping cost?

We ship for free within the USA! 


When is my order shipped?

All orders made prior to the first of each month will be shipped on the 4th (business day) of each month.


How can I track my shipment?

You will receive tracking information via email at the time of shipment! You can also track your shipments in the “my account” area!


What is your Cancellation policy?

You can cancel anytime prior to shipment by contacting us through pocketpetpouch@gmail.com. Unopened boxes will be fully refunded after returned to our facility. Email us for a return label.


What currency am I billed in?

All prices are US Dollars


How does the 14-day Pocket Pet Pouch Guarantee work?

If your shipment arrives and if any items are damaged, we will replace them after you provide us with a picture for proof. Pouches must be returned before we send out a replacement. Please contact us at contact@pocketpetpouch.com for a pre-paid/free return label.


I want you to present one of my products in your Subscription box, how do I apply?

Email us at pocketpetpouch@gmail.com and we will send you an application.