What is a PocketPetPouch Subscription?
A Pocket Pet Pouch Subscription is a monthly delivery of our handmade PocketPetPouch and a few toys and treats for your hedgehog or other small pet! We design and manufacture our own PocketPetPouch in our home sewing studio. PocketPetPouch is an ongoing auto-renewed subscription service.
How much do boxes cost? How does the subscription work?
We offer two different subscription plans. The Pocket Pet Pouch Monthly Hedgehog Box Subscription Plan starts at $34.95 (excl. shipping & applicable taxes/customs fees). You will receive the subscription for the following month from your purchase. Boxes ship in the 2nd week of the month. Once you pay for a subscription, you will be billed immediately and then again monthly on the 11th (+/- 3 days) of the next month for the following month’s box. Six (6) month subscription plans are paid in one lump sum of $195.00 (excl. shipping & applicable taxes/customs fees). You will receive six months of boxes, which will begin the month following your initial payment. You will be billed for another six months on our auto-renewal system at the end of the six-month subscription on the 11th (+/- 3 days) the final month of your subscription duration.
If you cancel during the billing period, the standard process will mean that you will still get the next box (or remaining boxes), with cancellation occurring after that.
If you would rather receive a refund, just shoot us an email & we will be happy to assist you.
Can I order Just the Pouch?
Yes! Our plan for Just The Pouch starts at only $15 a month. Terms & Conditions apply.
Can I order just once?
You may! Simply check off the gift option at checkout. Gift subscriptions do not renew unless you want them too and check the option. You can also cancel right after ordering to receive just one shipment. We know this can be a bit confusing so don't hesitate to ask for more information.
What is inside each Pocket Pet Pouch Monthly Hedgehog Box?
Each Package contains 1 PocketPetPouch and 2-3 hedgehog-related products.
We believe all pets deserve ultimate comfort and so we use the best fabrics available for our handmade quality PocketPetPouches. Most additional items are purchased at full price to support other fellow small businesses. All boxes are hand-packed and sealed with custom stickers & packaging. Shipping cost depends on the weight of the product.
What is a PocketPetPouch?
What are the PocketPetPouch care instructions?
The PocketPetPouch can be machine washed in cool water and tumble dried on low. If you decide to “hang to dry”, we recommend turning the lining out to speed up drying time.
How long should my PocketPetPouch Last?
It really depends on daily wear and tear but one PocketPetPouch should last about 3-4 washes.
Will the PocketPetPouch be suitable for my hedgie?
We recommend our PocketPetPouch for all hedgies and small pets under 700 grams. The PocketPetPouch is great to use to protect from stabbies while holding or bonding with your pet. Some hedgies sleep inside. Some burrow under it. Others just plain don't have an interest which is why we try to make our terms as simple as possible for your satisfaction. If you or your pet are unsatisfied- we offer a return policy below.
Are the products inside the Pocket Pet Pouch Monthly Hedgehog Box Subscription safe for my hedgie?
We do extensive research on all products and our own hedgehog- Twiggy has the final huff of all products. We still must insist that any products should only be exposed to your own pet under your better judgment and supervision. All hedgies are very unique and may have underlying conditions that can make some items that we offer, unsuitable. Please see our Disclaimer for more details.
How much does shipping cost?
Shipping cost is included for subscriptions within the USA! (it equals to about $4.50+ per box)
International shipping varies based on your location and will be calculated at the time of checkout. You may be charged by your country's customs department even if we send your package as a gift. Sadly, we do not have control over these conditions. Please see below for Terms & Conditions for Custom Fee Details.
I am an International subscriber, will I have to pay a fee to my courier?
We want our service to be available to anyone that wishes. Shipping internationally is unavoidably costly. International customers may be subject to additional customs and/or tax fees at the discretion of the country in which they reside. Please be aware of this before making a purchase. International laws vary from country to country. It is your sole responsibility to understand these potential additional fees. Pocket Pet Pouch holds no responsibility for any fees that arise through the importation of its goods to any country outside of the United States. We reserve the right to terminate and block any account that does not accept these Terms & Conditions.
When is my order shipped?
All orders made prior to the first of each month will be shipped on the second week of each month. For example, if you ordered or renewed in October, you will receive your package in November.
How can I track my shipment?
You will receive tracking information via email at the time of shipment! You can also track your shipments in the “my account” area! Please allow about 48 hours after the notification email for the tracking info to update.
What is your cancellation policy?
Canceling through your account will cancel your NEXT renewal. Canceling after renewal means that you will still receive the last shipment unless you contact us directly at contact@PocketPetPouch.com. You can cancel anytime prior to shipment by logging into your account, replying to one of our automatic notification emails, or contacting us through contact@PocketPetPouch.com. You will receive an automatic renewal reminder email before each renewal so you can also reply to that any time with your preferences. Unopened boxes will be fully refunded after being returned to our facility. We do not accept returns from International Subscribers because of the high shipping costs. All shipments to International Subscribers are final.
What currency am I billed in?
All prices are US Dollars
How does the 14-day Pocket Pet Pouch Guarantee work?
This Guarantee is for US subscribers only. If your shipment arrives and if any items are damaged, we will replace them after you provide us with a picture for proof. Pouches must be returned before we send out a replacement. Please contact us at contact@pocketpetpouch.com for a pre-paid/free return label.
Why do you sell out so fast?
We are a small business that curates each PocketPetPouch & shipment by hand, We want to ensure that each package receives the attention & care it deserves. We keep our inventory at the amount that we can handle without losing the quality that you and your hedgehog deserve.
I have a product that I think would work for hedgies and/or their owners. How do I apply to have it included in your box?
We love discovering new products because there are so few that cater to hedgehogs. Each month can be a challenge to find items to include in our box so please email us at contact@PocketPetPouch.com and we will ask you some questions. We encourage any Small Business, Etsy maker, or Pet Product Label to apply with their wholesale pricing terms. We accept both full-sized and/or sample sized products. We just ask that you are able to provide a minimum of 70 products. We are also happy to include any contact information that will help you take in sales from our subscribers & fans who may decide to order from you directly.
I would like to feature your box on my Social Media or make an unboxing post. Can I get a Free Box?
We will send one free box per influencer only if you have over 5k followers or subscribers. You may send us a quick email to contact@PocketPetPouch.com including your links so we have a chance to take a look at your audience to make sure they are valid. We are most interested in influencers that engage with the hedgehog community and own one themselves. We are happy to share your presentation on our own social media to encourage exposure.